— RETURNS & EXCHANGES
Seven days. One free exchange.
If the size is wrong or the pair is not what you expected, tell us within seven days of delivery. We reply within one working day.
7 daysFrom delivery to raise a return or exchange.
Free exchangeFirst size exchange per order, return leg on us.
5–7 daysRefund to your original payment method.
Start a request
Have your order reference (looks like RS-261025-ABC) and the mobile number you gave at checkout.
Request received
Your reference is
Check your email — a copy is on its way. You can also follow the order at Track an order.
What we accept
- Unworn pairs, tried on indoors only, with no creasing, scuffing or odour.
- Original box and packaging, with any tags still attached.
- Wrong size, wrong colour, change of mind.
- Damaged, defective or incorrect items — we cover every rupee of shipping and replace or refund in full.
What we cannot accept
- Pairs worn outdoors or showing signs of use.
- Items without the original box, or with damaged packaging.
- Requests more than 7 days after delivery.
- Pairs bought in the shop in person — those follow the in-store policy.
Who pays for the return
- Our cost — wrong item sent, manufacturing defect, or damage in transit.
- Your cost — wrong size chosen, change of mind, or a cash-on-delivery parcel refused at the door.
- First size exchange is free — we cover the return leg once per order, within 7 days.
Please do not ship a parcel to us before we confirm. Unannounced returns cannot be matched to an order and may be refused. Never send a return cash-on-delivery.
Refund timelines
- We inspect returned pairs within 2 working days of receiving them.
- Paid online — back to the original UPI, card or netbanking account within 5–7 working days of approval. Your bank may take 2–3 days more to show it.
- Cash on delivery — refunded by UPI or bank transfer to an account you nominate, within 7 working days of approval.
- Shipping paid is refunded only when the return is our fault, a defect, or transit damage.
- If a returned pair shows signs of use, we tell you the partial amount before processing.
Every refund is recorded against your order and visible at Track an order.
Cancellations
- Cancel free any time before dispatch — WhatsApp 88854 47276 with your reference.
- Once dispatched, a cancellation is handled as a return.
- Cash-on-delivery orders cancelled before dispatch are never charged.
Prefer to talk? Call or WhatsApp 88854 47276, or read the full shipping, refund and privacy policy.
Last updated 25 October 2026